Thankyou for your order. Most orders will be shipped within 8-10 business days. However, some items are handmade and may take longer, we will notify you by email if this is the case. We accept Paypal, money order, Discover, Mastercard, Visa, Amexpress. All damages must be reported within 7 days. We ship by USPS priotity mail or UPS. You may use the paypal shopping cart(its the easiest) or you may call us at 641-755-4188, or email to britches@netins.net SPring-SUmmer hours are Monday-Friday 11:00am-5 pm, Saturday 10:00am-5 pm. Please call with any questions you may have! Customer service is very important to us! Shipping information as follows (US ORDERS ONLY within the 48 continguous states): $00.00 to $9.99 add $4.95 $10.00 to $18.99 add $6.95 $19.00 to $49.99 add $7.95 $50.00 to $99.99 add $8.95 Over $ 100.00 is FREE shipping (within the 48 Continguous US STATES, in the case of returns we will charge back the original shipping costs to the customer, this means the charge will be deducted from the credit that goes back to you. Charges for Canadian and other foreign destination orders will be calculated on weight, please call or email for more information. Returns need to be made within 15 days of the dated invoice and came be sent to Britches n' Bows, 2138 WIllow Ave, Panora, Iowa 50216 and original paperwork included, the customer will pay for shipping back to us and if you received Free shipping on original order those shipping costs will be deducted from your credit back from us. WE can only offer FREE SHIPPING when you KEEP the goods/products from us, not if you return them! Attn: Braided rug returns, please call for a return authorization number, 641-755-4188, we are glad to take these back, but if you received Free shipping we will have to deduct the freight charges (what it cost us to deliver the product to you usually between $25.00-50.00) from your credit amount. So be confident when you are ordering sizes that you know they are going to fit. It is expensive to ship large area rugs and we typically use Fed Ex or UPS as carriers. Please call if you have any questions regarding returns, we are here to help. THank you! Kandi

order@britchesnbowscountrystore.com